Terms & Conditions

1. Who we are. Identification of the provider

In accordance with Art. 5 of Law no. 365/2002 on electronic commerce, the provider of the services offered through this website is BEETTER S.R.L., a company incorporated under Romanian law, registered with the Registrul Comerțului (the Romanian Trade Register) under no. J2026010326006, CUI 53947502. The complete identification details, including the registered office, are those displayed in the "Identification" section above.

You can contact us at [email protected] or at +40 779 300 558.

This document (the "Terms") governs the use of the beetter.ro website and of the app.beetter.ro client platform. Please read it before using the Site or the Platform.

2. Definitions

Term	Meaning
Beetter / "we"	BEETTER S.R.L., the operator of the Site and of the Platform.
Site	The public website beetter.ro, available in Romanian and English, together with all of its pages.
Platform	The client platform app.beetter.ro, accessible exclusively by invitation.
User	Any person who accesses the Site or who uses the Platform through an account.
Client	The natural or legal person who has entered into an individual services agreement with Beetter.
Services	The marketing agency services provided by Beetter: performance marketing, social media, web development & e-commerce, strategy, branding & design, CRM & automation.

3. Subject matter and acceptance of the Terms

The Terms set out the rules for using the Site and the Platform. By merely accessing the Site or by using an account on the Platform, you accept these Terms. If you do not agree with them, please do not use the Site or the Platform.

Important: these Terms do not create any obligation to provide or deliver the Services. Services are provided to Clients exclusively under individual agreements, concluded separately (see section 8).

4. Changes to the Terms

We may update the Terms at any time, for example when we change the features of the Site or of the Platform or when the law changes. The current version, together with the date of the last update, is permanently published at /terms-and-conditions. Continued use after a new version is published constitutes acceptance of that version. For significant changes affecting accounts on the Platform, we will inform Users by email or through the Platform, within a reasonable time before they take effect.

5. Use of the Site. Rules and prohibitions

The Site may be used for legitimate information and contact purposes. It is prohibited to:

• use the Site or the Platform for unlawful purposes or in violation of the rights of others;
• attempt to gain unauthorised access to systems, accounts or data (including by testing for vulnerabilities without our written consent);
• introduce viruses, malware or any code intended to disrupt the operation of the Site or of the Platform;
• automatically extract content or data (scraping, abusive crawling) or place excessive load on our infrastructure;
• provide false information or impersonate another person in the forms on the Site;
• reproduce, distribute or commercially exploit the Site's content without our prior written consent.

We reserve the right to restrict access for Users who violate these rules.

6. The Platform account (app.beetter.ro)

6.1. Account creation by invitation

There is no public registration on the Platform. Accounts are created exclusively on the basis of an invitation sent by Beetter, usually in the context of a contractual relationship with a Client. The account comprises a name, an email address and a cryptographically stored (hashed) password, and work-related content is managed within the Platform: projects, comments, files, reports.

6.2. Responsibility for credentials

You are responsible for keeping your credentials confidential and for all actions performed through your account. If you suspect unauthorised use or a compromise of your account, notify us immediately at [email protected].

6.3. Optional connections to third-party services

• GA4 / Google Ads: The Client may voluntarily connect, via OAuth, their Google Analytics 4 and Google Ads accounts. The data remains in the Client's accounts; the Platform only reads statistics for reporting purposes. The connection can be revoked at any time from the Google account settings.
• AI tools: The Client may connect an AI tool (for example Claude or ChatGPT) to their own workspace. The tool's access respects the permissions of the account that connects it.

Connected third-party services are governed by their own terms and policies; Beetter is not responsible for their operation or practices.

6.4. Account suspension and closure

We may suspend or close an account if: (a) these Terms are violated; (b) the account presents a security risk; (c) the contractual relationship with the Client to whom the account is associated has ended. Where reasonable, we will notify you in advance. What happens to the data associated with the account after closure is described in the Privacy Policy.

7. Contact and scheduling forms

Through the Site you can send us a request via the contact form (name, email, company — optional, services of interest, message) or book a call via the scheduling form (name, email, company, chosen time slot). Requests are stored as leads in Beetter's internal platform, and we will contact you by email or phone.

• Submitting a form does not create a contract and does not oblige us to provide the Services; it is merely a contact request.
• Please provide accurate and up-to-date information, otherwise we may not be able to contact you.
• How we process the data from the forms is described in the Privacy Policy.

The Site does not contain an online store and does not process online payments, and we do not currently operate a newsletter.

8. Services are provided under separate agreements

The Site serves a presentation purpose. The descriptions of the Services on the Site are for information only and do not constitute a binding offer within the meaning of civil law. Any engagement — scope, deliverables, prices, deadlines, rights over the deliverables, liability — is established exclusively through the individual agreement concluded between Beetter and the Client. In the event of any inconsistency between these Terms and an individual agreement, the individual agreement prevails.

9. Intellectual property

• The content of the Site and of the Platform — text, graphics, logos, the Beetter name and trademark, structure, code — belongs to Beetter or its licensors and is protected by copyright and trademark law.
• We grant you a limited, non-exclusive and revocable right to access and view the Site's content for your own use. Any other use (reproduction, distribution, modification, commercial exploitation) requires our prior written consent.
• Rights over the deliverables created for Clients (campaigns, branding materials, websites, etc.) are governed exclusively by the individual agreements, not by these Terms.
• Content uploaded by Clients to the Platform (files, comments, working materials) remains the Clients' property; Beetter uses it solely to operate the Platform and to provide the contracted Services.

10. Limitation of liability

• Informational nature. The Site's content is provided "as is", for general information purposes, and does not constitute advice. We make reasonable efforts to keep the information accurate and up to date, but we do not guarantee that it is free of any errors.
• Availability. We do not guarantee that the Site or the Platform will operate uninterrupted or error-free. We may temporarily suspend access for maintenance, updates or security reasons.
• Third-party links. The Site may contain links to third-party websites. We do not control and are not responsible for their content or practices; you access them at your own risk.
• Force majeure. We are not liable for any failure to perform our obligations caused by force majeure events or fortuitous events (including major infrastructure failures, large-scale cyberattacks, decisions of public authorities).
• Nothing in these Terms excludes or limits any liability that cannot be excluded under the law (for example, for acts committed intentionally or through gross negligence), and nothing affects the rights that the law grants to consumers.

11. Data protection and cookies

How we process personal data — including data from the forms, Platform accounts, recipients, retention periods and your rights under the GDPR — is described in the Privacy Policy.

Information about the cookies and storage technologies used by the Site can be found in the Cookie Policy. You can review your consent choices at any time via the Cookie settings button, also available in the Site's footer.

For data protection matters you may also contact the supervisory authority: ANSPDCP — Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (the Romanian National Supervisory Authority for Personal Data Processing), B-dul G-ral Gheorghe Magheru 28-30, Bucharest, dataprotection.ro.

12. Dispute resolution

We first try to resolve matters amicably: write to us at [email protected] and we will reply as soon as reasonably possible.

If you qualify as a consumer, you may contact the Autoritatea Națională pentru Protecția Consumatorilor (ANPC, the Romanian National Authority for Consumer Protection) and you may use the alternative dispute resolution mechanism — SAL. The European online dispute resolution platform (SOL/ODR) was discontinued in July 2025 and is no longer available.

Disputes that cannot be resolved amicably fall under the jurisdiction of the Romanian courts competent under the law. For consumers, the statutory jurisdiction rules that are favourable to them apply.

13. Governing law and language

These Terms are governed by Romanian law. The Site is available in Romanian and English; in the event of any discrepancy between the language versions of our documents, the Romanian-language version prevails.

If any provision of the Terms is declared void or unenforceable, the remaining provisions remain in force. Our failure to immediately act on a breach of the Terms does not mean that we waive our rights.

14. Contact

For any question regarding these Terms, the Site or the Platform:

• Email: [email protected]
• Phone: +40 779 300 558

The company's complete identification details are those displayed in the "Identification" section at the beginning of this document.